Khaled Osman joined CRCICA in December 1989 as researcher and legal translator. Later he joined the Dispute Management Department then took office as the Head of the Department in 2004.
His role involves both technical and administrative tasks including reviewing and processing registration of requests for arbitration, requests for appointment of arbitrators according to the Rules of the Centre, communicating with parties and arbitral tribunals concerning all aspects of case supervision and management, monitoring the financial and procedural aspects of the arbitrations handled by the Department.
Mr. Osman researches and evaluates different risk factors regarding dispute management operations. He also responds to the parties and arbitrators’ queries regarding the application of the Centre’s Rules. Concomitantly, Mr. Osman monitors staff performance to ensure operational efficiency and uniformity and to control service quality and increase commitment. He also explores future institutional dispute management potentials.
Earlier in 2017, the GAR Guide to Regional Arbitration Middle East & Africa acknowledged the Department as one of CRCICA’s main pillars of success, recognizing it as “a dedicated dispute management department”.