The Distinguished Lawyers Program: “Your Guide to Mastering Client Relationships … the Customers’ Perspective”

The CRCICA and the ABA ROLI jointly organized a career development training entitled “Your Guide to Mastering Client Relationships  the Customers’ Perspective”. Delivered by Mr. Ayman Essam, Director of Legal & External Affairs, Vodafone Egypt, the training marked the first event in a sustainable CRCICA/ABA ROLI Continuing Legal Education Scheme.

This training was designed to help lawyers of law firms to know their clients, embrace their needs, fulfill their expectations and thus ensure client loyalty and improve billing and collections process.

The instructor used interactive methods of presentation and thought-provoking quizzes. After the presentation, there was a Q & A session followed by a legal memo “reconstruction” exercise.

The scope of the training included ways to bridge the gap between law firms and clients; lawyers’ “soft skills”; behavioral performance of law firms to meet clients’ emotional needs; the importance of improving industry understanding; best practices for billing; improving service quality: lessons and practice from an insider’s view; client retention strategies and the importance and methods to measure clients’ satisfaction. The training ended by a case Study and practical exercise.

 Posted in Past Trainings
 Training date Nov 30 2016

Related News

During the month of April 2014, CRCICA hosted three lectures on international arbitration given by Dr. Mohamed Abdel Raouf to…
On 27-28 September 2016, CRCICA hosted the first  ever course and conference of the International Centre for Settlement of Investment…
On 6 November 2019, the CIArb Egypt Branch organized jointly with CRCICA a seminar titled: The Egyptian Courts and the…

Terms & Conditions | Privacy Policy
Copyright 2022 Cairo Regional Centre for International Commercial Arbitration. All Rights Reserved.