Close this search box.

The Distinguished Lawyers Program: “Your Guide to Mastering Client Relationships … the Customers’ Perspective”

The CRCICA and the ABA ROLI jointly organized a career development training entitled “Your Guide to Mastering Client Relationships  the Customers’ Perspective”. Delivered by Mr. Ayman Essam, Director of Legal & External Affairs, Vodafone Egypt, the training marked the first event in a sustainable CRCICA/ABA ROLI Continuing Legal Education Scheme.

This training was designed to help lawyers of law firms to know their clients, embrace their needs, fulfill their expectations and thus ensure client loyalty and improve billing and collections process.

The instructor used interactive methods of presentation and thought-provoking quizzes. After the presentation, there was a Q & A session followed by a legal memo “reconstruction” exercise.

The scope of the training included ways to bridge the gap between law firms and clients; lawyers’ “soft skills”; behavioral performance of law firms to meet clients’ emotional needs; the importance of improving industry understanding; best practices for billing; improving service quality: lessons and practice from an insider’s view; client retention strategies and the importance and methods to measure clients’ satisfaction. The training ended by a case Study and practical exercise.

 Posted in Past Trainings
 Training date Nov 30 2016

Related News

  The total number of arbitration cases filed before CRCICA until 31 December 2016 reached 1161 cases. In 2016, 91…
Ms. Rabab Yasseen, Member of the CRCICA Advisory Committee and Partner at Mentha Avocats in Geneva, has attended the UNCITRAL…
The first of two May Seminars was delivered by Dr. Naglaa Nassar, Principal, Nassar Law Office under the title “Setting…
Subscribe To Our Newsletter

Terms & Conditions | Privacy Policy
Copyright 2022 Cairo Regional Centre for International Commercial Arbitration. All Rights Reserved.