This two-day training introduced the transformative mediation concept being a unique approach to dispute resolution that works on the level of values, and seeks to empower parties in mediation. The training provided a close overview to the conflict, from the standpoint of how people feel/behave in conflict situations. The training offered different techniques to approach the dispute such as scaling questions; solution-focused questions; specific language used by mediators in order to support the parties make their own decisions without giving any advice even subtly.
